As Rome’s main airport, Fiumicino welcomes visitors from across the globe with a busy schedule of flights from worldwide destinations. Thanks to the quality of its services, Skytrax recently recognized Rome Fiumicino Airport with its prestigious “World’s Most Improved Airport 2018” award.
The award marks global recognition of Rome Fiumicino’s continued dedication to customer satisfaction and experience. It also comes on the back of recognition of Rome Fiumicino by the International Airport Council (ACI), which independently assessed 300 worldwide airports in 2017. Announcing a score of 4.28 out of 5 for Rome Fiumicino, ACI honored the airport with its “Airport Service Quality” award.
To celebrate these two important international awards, Rome Fiumicino celebrated with a day of artistic and cultural animation to thank passengers for their strong appreciation.
About the Skytrax Award
In announcing Rome as “World’s Most Improved Airport 2018”, Skytrax assessed over 550 airports across the globe through detailed market research of the “front-line” products and services offered to travelers.
Among the service assessed, Skytrax examined:
- passenger reception
- courtesy of staff
- speed of passport control
- comfort
- cleanliness of the terminals
- visibility and clarity of airport signs
- organization and general efficiency of the airport.
In winning Skytrax’s “World’s Most Improved Airport 2018” award, Rome Fiumicino performed well in general cleanliness of the terminals, the visibility of airport signs, the courtesy of airport staff and the digital services offered to travelers, such as free and unlimited WiFi access.
Rome Fiumicino’s award-winning status simply presents one more reason to visit the Eternal City on holiday!
